The 7 best-practice steps for a conflict resolution process
Building healthier workplaces through courage, emotional intelligence and ESG-aligned leadership Conflict is inevitable in any workplace but dysfunction is not. When organisations adopt a clear, consistent conflict resolution process, they not only protect productivity and team cohesion; they also demonstrate a genuine commitment to responsible governance and a psychologically safe work culture. In today’s environment, […]
What exactly is behaviour profiling?
When I talk about behavioural profiling, some people say, “What, like NCIS and all the sociopaths?” Well…no, not that kind of profiling! (Although, let’s be honest, I’ve come across a few profiles that might warrant a second look…) Seriously though, let me walk you through what behavioural profiling really is, what it’s not, and why […]
The A.C.E. Principle: A smarter way to manage workplace conflict
We all know ACE from cards and tennis. Did you know that in Latin, as, means “a unit” or “unity”? At Manage the Conflict, we developed the A.C.E. Principle as a strategic method to manage conflicts in the workplace. Combined with behavioural profiling, the A.C.E. Principle empowers leaders and teams to address and resolve tensions […]