The Conflict Management Masterclass is supported by the behavioural profiling using DiSC, Driving Forces and Emotional Intelligence. These tools are beneficial because it helps with the individual’s ability to connect with the self, another and of course in resolution of the conflict. One of the most successful processes is the use of The A.C.E. Principle which provides teams with a workable output which they develop throughout the Masterclass and utilise moving forward as a guiding principle or modus operandi for their team moving forward.

According to Dr. Brené Brown “The best thing to do when you're arguing is to not focus on winning, but instead to listen to the other person's story and address what he or she thinks is the source of the original conflict,”. In her research she says that a person’s ego will want to race to an answer in a tough conversation, even if it doesn't address the real issues. She adds that ego leads us to think I don't want to talk about this because I don't know how people are going to react.