conflict management

masterclass


“Every enterprise is a learning and teaching institution. Training and development must be built into it on all levels—training and development that never stops.” Peter Drucker

Conflict Management

What is Conflict Management?


All businesses experience conflict management from time to time. It is a part of all businesses and it is how the business grows. When conflicts are embraced rather than avoided businesses grow.

Conflicts that are managed impact a business positively.

Conflicts when avoided impact a business negatively.

The Masterclasses offer a structured, comprehensive, and step-by-step guides on a specific topic.

  • So how do we manage conflict for a positive impact on our business?


    By providing and acquiring conflict management skills. These skills not only help raise Emotional Intelligence of top level management, they also provide an ongoing communication style throughout the business that enhances and improves performance which in turn increases a business’ bottom line.

  • What is Emotional Intelligence and why it is imperative to all business success?


Emotional intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.

Emotional intelligence helps build stronger relationships, success in business, and achieve business and personal goals. It also teaches a business’ management staff, employees and contractors to connect with their feelings, turn intention into action, and make informed decisions about what matters most to the business and oneself.

Everyone has the ability to over come conflicts. However, with a set strategy Emotional Intelligence is raised within the business through the use of tools that achieve positive
growth outcomes.

The Conflict Management Masterclass provides these tool to businesses.

A well-managed conflict brings about innovative solutions, enhances critical thinking and promotes healthy
collaboration.

  • What tools are used to complement the Masterclass and how do these help?


Remember that conflicts are about emotions. Managing conflicts are about being able to manage emotions.

The best way to manage emotions is to have a very good understanding of ourselves and have the ability and capacity to understand others. Self-awareness is valuable in a conflict situation.


During Conflict Management Masterclasses, using DiSC as one of the tools to assist the participant is beneficial because it helps with the individual’s ability to connect with another and of course in resolution of the conflict. According to Dr. Brené Brown “The best thing to do when you're arguing is to not focus on winning, but instead to listen to the other person's story and address what he or she thinks is the source of the original conflict,”. In her research she says that a person’s ego will want to race to an answer in a tough conversation, even if it doesn't address the real issues. She adds that ego leads us to think I don't want to talk about this because I don't know how people are going to react.

The Masterclass uses DiSC and the Johari Window to bring about self-awareness and awareness of others.

  • How do businesses achieve a Conflict Management strategy when participating in the Conflict Management Masterclass?

Participants learn:

  • Understanding the important role emotions play in a business.

  • Cognitive conflict: an inner drive to hold attitudes and behaviour in harmony.

  • How to apply persistent and consistent new strategies in Conflict Management.

  • Identifying existing conflict in the workplace and addressing the root cause.

  • To Identify new resolution methods and better practices.

  • The acceptance of Conflict Resolution Agreements and how to implement the practice.

    Features

  • The Masterclass is designed to be interactive to maximise P2P practice and learnings. Therefore, participation and interaction are a requisite.

  • Coaching is offered to participants who wish to have further assistance in taking assertive action.

YES

Please book my business into the

Conflict Management Masterclass

Email: [email protected]

Phone: 0416 407 367